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Shopping Policy
Celluglow is committed to providing reliable and efficient shipping for all orders placed on our website at www.celluglow.com. We understand that timely delivery is essential to your satisfaction, and we've designed our shipping processes to ensure your products reach you safely and promptly. This policy outlines our shipping areas, processing timelines, delivery methods, costs, and our responsibilities to you as our valued customer.
Shipping Options
Shipping & Delivery
Peninsular Malaysia: Free shipping on all orders with 3-5 business day delivery.
East Malaysia: RM10 flat fee with 5-7 business day delivery.
Once we shipped, we will provide full tracking details via WhatsApp/Email. Orders process within 1-2 business days.
Order Processing & Payment
All prices in MYR. Secure payments via Stripe. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud. Ownership transfers upon full payment and successful delivery confirmation
Shipping costs are displayed at checkout. We reserve the right to adjust rates for bulky or oversized items to ensure safe delivery.
Delivery & Responsibilities
01
Address Verification
Shipments are delivered to the address provided at checkout. Please ensure accuracy—we are not liable for incorrect addresses or unclaimed parcels.
02
Package Inspection
Inspect your package upon receipt and report any damage or issues within 24 hours of delivery for prompt resolution. Please take video recording while unpack, to avoid any dispute.
03
Lost or Delayed Items
For lost shipments, we'll file claims with carriers and provide refunds or replacements after investigation (up to 14 days). Delays due to weather, holidays, or customs are beyond our control.
Returns & Refund Policy
💭 Change of Mind
Due to the nature of our skincare products and for hygiene reasons, we do not accept returns or exchanges for change of mind once an order has been shipped. Please review your cart carefully before completing your purchase.
🌿 Allergic Reactions
Natural ingredients aren't always hypoallergenic—everyone's skin is unique! We strongly recommend patch testing for 24 hours before full use. If you experience a reaction, discontinue use immediately and seek for medical professional advice. Please note we generally do not offer refunds for skin sensitivities, as results vary by individual.
📦 Damaged or Defective Items
We take great care in packaging your products to ensure safe delivery. If your item arrives damaged:
  • Report the issue within 24 hours of delivery
  • Provide video recording of unboxing (as requested in our Shopping Policy)
  • We'll arrange a replacement or refund once verified (14 days)
🔄 Incorrect Items
Received the wrong product? We'll make it right! Contact us at celluglowskincare@gmail.com with your order number and a photo. We'll send the correct item at no additional cost to you.

Policy Updates: We may update this shipping policy periodically. Please check our website for the latest version. Last updated: January 30, 2026